Turn Every WhatsApp Message Into a Business Opportunity
We build intelligent chatbots that handle appointments, answer questions, qualify leads, and connect customers to your team — all inside WhatsApp.
50+
Businesses Automated
1M+
Messages Handled
24/7
Always On
Ideien Bot
online
Two Services, One Focus: Your Growth
We specialize in two high-impact solutions that transform how businesses communicate and operate.
WhatsApp AI Chatbots
Deploy an intelligent AI assistant that lives in your customers' WhatsApp. Handle appointments, FAQs, lead qualification, orders, and more — automatically, around the clock.
- Appointment scheduling & reminders
- Lead capture & qualification
- 24/7 automated customer support
- Human handoff when needed
Custom Software Development
Beyond chatbots, we build custom software that integrates with your WhatsApp automation — CRMs, booking systems, dashboards, and internal tools tailored to your workflow.
- CRM & booking system integrations
- Custom analytics dashboards
- API development & third-party connections
- Workflow automation tools
Everything Your Bot Can Do Out of the Box
Your chatbot comes ready to handle the most common — and most valuable — customer interactions.
Appointment Scheduling
Let customers book, reschedule, and cancel appointments directly on WhatsApp without calling or visiting.
FAQ Automation
Instantly answer your most common questions 24/7. Reduce repetitive support tickets and free up your team.
Lead Capture & Qualification
Automatically collect contact details and qualify leads with smart conversational flows before your sales team engages.
Order Status Updates
Keep customers informed with real-time order tracking and delivery notifications, reducing inbound inquiries.
Product Catalog Browsing
Send product images, descriptions, and prices on demand. Let customers browse and purchase without leaving WhatsApp.
Support Ticket Creation
Automatically create and track support tickets from WhatsApp conversations, keeping your team organized.
Payment & Invoice Reminders
Send automated payment reminders and invoices via WhatsApp with a link to pay — reducing overdue accounts.
Feedback & Reviews
Collect post-service feedback and Google reviews automatically — turning happy customers into public advocates.
Up and Running in Under 2 Weeks
We handle all the technical complexity. You get a fully working chatbot with minimal time from your team.
We Set Up Your Bot
We configure your WhatsApp Business API account, train the AI on your specific business content (FAQs, services, pricing), and build your custom conversation flows.
Customers Chat on WhatsApp
Your customers message your WhatsApp number as they normally would. The AI responds instantly, 24/7, with accurate, contextual answers in a natural conversational style.
Your Team Stays in Control
When a complex question needs a human, the bot gracefully hands off to your team with full conversation context. You see everything in a simple dashboard — no missed messages.
Real Businesses, Real Results
See how businesses like yours are using WhatsApp AI to grow faster and serve customers better.
"Our clinic used to miss 30–40 appointment calls a day. Since deploying the chatbot, we've recovered most of that — and our staff can finally focus on patients instead of phones. The setup was incredibly smooth."
Dr. María González
Medical Director · Clínica Integral Salud
"We handle over 200 WhatsApp messages a day from leads asking about properties. The bot pre-qualifies them instantly. Our agents now spend their time only with serious buyers. Revenue per agent is up significantly."
Carlos Mendoza
Sales Director · Mendoza Real Estate Group
"I was skeptical a bot could represent our brand well, but the responses feel natural and on-brand. Customers actually thank it. Our support tickets dropped 60% in the first month."
Laura Vargas
Owner · Boutique Lumière
I need to reschedule my appointment...
What's the price for the premium plan?
AI Handles the Volume.
Your Team Handles the Moments That Matter.
Not every conversation should be automated. When a customer needs real human care, your bot hands off seamlessly — with full context, no re-explaining, and zero dropped conversations.
- Smart escalation: The bot detects frustration, complexity, or explicit requests for human help.
- Full context transfer: Your agent sees the entire chat history before saying a single word.
- Team routing: Route to the right department — sales, support, billing — automatically.
- One dashboard: Manage all WhatsApp conversations across your team in one place.
Built for Businesses That Run on Conversations
Whether you're a clinic, restaurant, or real estate agency — if your customers contact you, we can automate it.
Clinics & Healthcare
Appointment booking, reminders, pre-consultation forms, lab result delivery.
Restaurants & Food
Table reservations, menu browsing, delivery tracking, feedback collection.
Real Estate
Property inquiries, showing scheduling, document requests, client qualification.
Retail & E-commerce
Order tracking, product recommendations, cart recovery, return processing.
Beauty & Salons
Booking management, service menu, promotions, review requests after visits.
Legal Services
Consultation scheduling, document collection, case updates, client intake.
Gyms & Fitness
Class bookings, membership renewals, workout plans, motivation messages.
Auto Dealerships
Test drive scheduling, vehicle availability, financing pre-qualification, service reminders.
Don't see your industry? Let's talk — we've worked with dozens more.
Simple, Transparent Pricing
No hidden fees. No long-term lock-in. Pick the plan that fits your volume and grow from there.
Starter
Perfect for small businesses getting started with WhatsApp automation.
- 1 WhatsApp number
- Up to 500 conversations/month
- FAQ & appointment automation
- Basic analytics dashboard
- Human handoff
- CRM integration
- Custom AI training
- Priority support
Growth
For growing businesses needing advanced automation and integrations.
- Up to 3 WhatsApp numbers
- Up to 2,000 conversations/month
- Full feature automation suite
- Advanced analytics & reports
- Human handoff with routing
- CRM integration (HubSpot, Salesforce)
- Custom AI training on your content
- Priority support
Enterprise
For large teams with high volume, multiple locations, or complex workflows.
- Unlimited WhatsApp numbers
- Unlimited conversations
- Custom workflow development
- White-label options
- Multi-team agent console
- Enterprise CRM & ERP integrations
- Dedicated AI training team
- 24/7 priority support + SLA
All plans include a one-time setup fee. WhatsApp API conversation fees billed separately by Meta. Ask for a full quote.
We Don't Just Build Bots. We Build Business Outcomes.
There are plenty of chatbot tools out there. Here's what makes working with Ideien different.
Built for WhatsApp Business API
We're not a generic chatbot platform. Every solution we build is purpose-built for the WhatsApp Business API — with deep knowledge of Meta's policies, limits, and best practices.
AI That Understands Context
Our bots use large language models trained on your specific business. They understand intent, handle nuance, and respond like a knowledgeable team member — not a script.
Human Handoff, Done Right
The handoff from bot to human is where most chatbot platforms fail. We've designed it to be seamless — your agents get full context and customers never feel abandoned.
Fast Setup, No Code Required
You don't need a tech team. We handle everything from API configuration to training and testing. Most clients are live in under 2 weeks with minimal time from their side.
Questions We Hear All the Time
Everything you need to know before getting started.
Your Customers Are Already on WhatsApp.
Are You?
Book a free 30-minute demo. We'll show you exactly what your chatbot would look like — no commitment, no pressure.